About Us: Our People: Partners:
Samuel T. Poston, Senior Vice President
Sam Poston, a partner and senior vice president with ScottMadden, leads the firm’s shared services practice. He has been a management consultant for more than 20 years, working both as a consultant and a line manager in the utility industry. He has served more than 50 clients in a variety of industries, including energy utilities, federal government, technology, entertainment, pulp and paper, services, retail, and manufacturing. Mr. Poston specializes in linking internal shared services delivery systems to corporate strategies and goals, and he is internationally recognized as an expert in bringing about organizational transformation. Mr. Poston earned a B.S. degree in psychology/social work from Ball State University and an M.S.W. from the University of Michigan. He is a graduate of the advanced program in organizational development and human resource management, a joint program of Columbia University and the University of Michigan. Prior to joining ScottMadden in 1991, Mr. Poston was manager of human resources for GE Plastics.
Recent Assignments
- Led numerous shared services delivery system design and improvement projects in multiple industries, including energy, entertainment, paper, pharmaceuticals and global technology
- Managed the entire outsourcing of a $2 billion company's support functions
- Managed the design and implementation of several employee service centers
- Led the effort to reduce $100 million in labor costs for a large utility
- Led several redesigns and re-staffings for utility organizations
- Conducted executive succession planning initiatives with boards of directors
Recent Articles and Speeches
- Shared Services Strategic Plans: The Mechanism to Drive Change, Performance Improvement, and Growth in Your Shared Services Organization, Keynote Speech, IQPC Shared Services Week, April 2008
- Taking a Shared Services Operation to Higher Levels of Performance and Economic Contribution, Workshop, IQPC Shared Services Week, April 2008
- Keys to Successful SSO Expansion, Keynote Speech, Shared Services Exchange, June 2007
- Customer Relationship Management, Keynote Speech, IQPC Shared Services Week, March 2007
- The Fundamentals and Case Studies for Designing, Building and Implementing a Shared Services Operation, Workshop, IQPC Shared Services Week, March 2007
- A Future Look at Where the Shared Services Industry Is Headed, Keynote Speech, IQPC Shared Services Week, March 2006
- A Step-by-Step Guide to Developing an Infrastructure Framework as a Key for Operating a Successful SSO, Workshop, IQPC Shared Services Week, March 2006
- “The Leadership March,” Electric Perspectives, January/February 2004
