About Us: Our People: Partners:
Jennifer L. Wornat, Partner
Jennifer Wornat has thirteen years of consulting experience, all with ScottMadden. Prior to joining the firm in 1993, she spent three years working in the telecommunications industry developing cost analyses for BellSouth. Ms. Wornat has expertise in shared services design and implementation, business process improvement, and organization design. She has worked extensively within the functional areas of accounting/finance and human resources, with additional experience in information technology, marketing and customer service. Ms. Wornat earned a B.A. in economics from Dartmouth College, where she graduated with honors, and an M.B.A. from Goizueta Business School at Emory University. She also received her training as a Blackbelt in six sigma methodology from the Georgia Institute of Technology.
Recent Assignments
- Designed the business processes associated with launching a new wireless voice product offering for a leading internet service provider. Identified and documented the business and technical requirements necessary for implementation
- Developed a business case, technology assessment, and implementation plan to support the consolidation, redesign, and scope expansion of an employee service center
- Prepared a best practices/benchmarking analysis for all major functions of a shared services organization including human resources, information technology, finance, and accounting and supply.
- Reviewed and analyzed processes across a shared services organization and identified more than $20 million in cost savings opportunities
- Developed an assessment of a newly formed shared services organization and supported the design of its operational processes, service level agreements, and key performance measures
- Redesigned a company's organization structures and developed the accompanying governance methodology and business planning processes
- Developed customer operations and marketing initiatives focused on enhancing customer loyalty and retention by improving significant customer touch points
- Prepared a business case that evaluated the in-sourcing and outsourcing options associated with establishing a full-service human resources service center
- Established a shared accounting service center and reengineered all major accounting processes for six operating divisions of the building products manufacturing and sales group of a major forest products company
Recent Articles and Speeches
- "Optimizing Business Operations – The Shared Service Management Model," white paper, July 2003
- "Achieving Cost Reduction and Service Level Improvement Goals Through Process Improvement," Shared Services News, March 2003
- Optimizing and Accelerating Mature Shared Services Organizations, IQPC Shared Services Conference, March 2003
- A Step-by-Step Approach for Developing Shared Services, IQPC Shared Services Summit, September 2001
