News & Research: Client Successes

Case Study: P2P Software Selection

ScottMadden was retained by a leading Internet services provider (ISP) to assist with vendor selection for a new Internet-based e-requisition and e-purchasing software solution for its U.S. operations.

• The company was using a manual requisition and purchasing system and desired to automate their current practices
• Existing processes were labor-intensive and provided little or no information about current spending patterns
• Management desired to implement an e-purchasing application that would allow central purchasing to improve spend policy control, while allowing for decentralized transaction initiation

• Trained purchasing personnel to use ScottMadden's software vendor selection methodology
• Identified and interviewed key users company-wide to determine current business requirements
• Developed a consolidated set of business requirements, which were used to create a detailed, structured RFP
• Used detailed user requirements to develop test scripts for solution demonstrations
• Assisted in vendor selection by conducting the solution tests and rating and ranking supplier results

• The company selected the supplier with higher performance ratings and negotiated a successful agreement
• The new e-requisition and e-purchasing system was implemented in seven months
• Policy standardization and compliance was significantly enhanced
• Enterprise-wide spend analysis is now possible