News & Research: Client Successes

Case Study: Requirements Gathering Process for IT Organization

ScottMadden worked with a professional staffing company to provide project management support for a back-office IT system upgrade.

• The company was in the midst of implementing a comprehensive suite of business software to improve its back-office functions, but it had missed many key system-testing deadlines
• The organization lacked a formal requirements gathering process
• The technology team failed to adequately gather business requirements before beginning software customization development
• The project covered all back-office functions, including finance, accounting, HR, training, and IT

• Researched best practices for the requirements gathering processes
• Developed a formal requirements process
• Identified poorly defined business requirements processes
• Validated the process with senior executives
• Implemented the requirements gathering process

• Established a formal requirements process for the entire company
• Identified business requirements for all 75 back-office business processes
• Increased buy-in from internal customers