News & Research: Client Successes

Case Study: Fleet Management Solution to Improve Business Results

ScottMadden worked with one of the largest electricity generators to implement fleet management solutions and create a "franchise manual" template for facilitating the growth of profitable operations.

• The company possessed a large fleet of generating plants, but operated them inconsistently
• Plants posted a wide range of business results; in some areas, results were deteriorating unacceptably
• Best practices could not be identified due to deficiencies in information infrastructure
• Improvements were impeded by conflicting goals and business processes
• Cultural barriers blocked many valuable forms of collaboration
• Competition was increasing in the wholesale market and from independent generators

• Implemented fleet management solutions to address infrastructure, processes, goals and systems
• Identified the organizational structure and operating practices required to improve business results
• Engaged hundreds of employees from all levels and boundaries to define standards, guidelines and requirements
• Documented their decisions in a "franchise manual," similar to what McDonalds and NationsBank use to run their operations well and grow rapidly
• Implemented the franchise manual across the generating fleet

• Annual cost savings range from $25 to $50 million
• Fleet management solution as planned
• Cultural barriers substantially lessened
• Client termed the project very successful, in marked contrast to previous large-scale change efforts
• Fleet management solution designed to facilitate growth; client is expanding