News & Research:
Shared Services Summit West 2005
The Three Hottest Issues in Shared Services and What You Should Be Doing About Them
Shared services is a sound business model that is here to stay, said Sam Poston, senior vice president of ScottMadden, in a keynote address at the recent 9th Annual Shared Services Summit West 2005 hosted by the International Quality & Productivity Center (IQPC) in Las Vegas.
Poston told an audience representing more than 150 companies that the top issues he sees in building successful shared services functions at America's top companies are:
- Adopting the continuous improvement mindset in order to meet changing customer requirements and expectations
- Insisting on long-term strategic planning so you know where you intend to be in 3+ years
- Addressing the sourcing decision from the customers' perspective so you know the shared services organization will not only survive, but grow
Over 330 business leaders attended the meeting, including a mix from organizations just getting started on the shared services business model to those looking for additional best practices information.
To read more about Sam Poston's advice, click here for a copy of his presentation.