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News Media - Press Release
ScottMadden's View on the State of Shared Services Industry
Samuel Poston, senior vice president and leader of ScottMadden's shared services practice, was the keynote speaker and provided the conference audience with the state of the industry, including today's trends and tomorrow's projections. Mr. Poston's key points were:
- The shared services industry is strong and growing
- We are seeing several trends
- - Scope of services is expanding
- - Technology continues as an enabler
- - Attracting, retaining and developing talent is
more critical than ever - - Organizations are capturing and analyzing
customer and operational data - - Alliances and partnerships are needed
- Successful operations are responding in the following ways
- - Developing longer-term shared services strategies
- - Pursuing operational excellence
- - Formalizing a sourcing strategy
- - Leveraging data for operational improvement and
customer satisfaction improvement
Please click on the following link to review the keynote speech and presentation. Mr. Poston is available to visit your company to present the state of the industry to your executives and shared services teams. Please contact him through our contact form.