Practice Areas: General Management Solutions
Internal Customer Satisfaction Surveys
As companies split off shared services functions from core operations and attempt to control quality and cost through formalized shared services contracts, the need for quantifiable measures of internal customer satisfaction becomes paramount. Internal customer surveys can be a valuable means of collecting data and information needed for critical business decisions—to design and implement efficient service delivery systems.
ScottMadden has developed a survey process to measure customer satisfaction within various service delivery systems, including: IT, real estate and facilities, supply chain, administration, human resources, and accounting and finance. We can advise you on the most appropriate schedule and survey process to achieve high participation levels. We can also work closely with you to ensure our surveys extract useable information that can drive performance improvements.
We analyze survey results to develop practical solutions designed to address specific issues.