Practice Areas: Outsourcing
Key Business Processes Outsourcing (BPO)
ScottMadden can help you with all the traditionally outsourced processes, including information technology, human resources, finance and accounting, customer service, supply chain, and a few non-traditional processes:
- Human Resources Outsourcing—ScottMadden has been assisting clients with HR process sourcing decisions for more than 10 years. We have the experience and content expertise to help clients make an informed evaluation, whether the question is to outsource, in-source or co-source. Functions we can address for you typically include benefits administration, employee service center, staffing and recruiting, training, payroll, actuarial support, various benefit programs, and the entire HR business process.
- Finance and Accounting Outsourcing—In the past, companies were comfortable outsourcing payroll and payroll tax functions, but were reluctant to hand over the company books. As more companies develop their financial shared service operations, they realize the value (and necessity) of securing these services through third-party providers. By doing so, you can quickly realize substantial cost savings by immediately adopting third-party best practices and state-of-the-art technologies.
- Information Technology Outsourcing—IT is a common functional area for outsourcing. Functions that are generally examined include applications development and maintenance, data center, network and telecom, and desktop support and helpdesk.
- Supply Chain Outsourcing—Companies are increasingly considering the possibility of outsourcing one or more elements of their internal supply chain. Accounts payable is the most commonly outsourced process, but procurement, warehouse management and logistics are being considered as well. In a recent survey, nearly half of the respondents indicated that they will outsource all or part of their supply chain function during the next three years. ScottMadden can help you evaluate and pursue potential opportunities.