Practice Areas: Shared Services Consulting
Shared Services
We began developing a shared services practice in 1994. Since that time, we have helped many clients with the design, implementation, and operation of shared services within their organizations. Our experience spans the full range of potential shared services functions, and we have deep functional expertise in HR, IT, supply chain, finance and accounting, and real estate and facilities.
We have performed significant shared services work for clients in a wide variety of industries, from entertainment to energy to high tech. When you consider the organizations we serve and the functions we cover, we believe you will find that the breadth of our shared services experience is unmatched by any other consulting firm.
Our approach to the creation of shared services is to help our clients build a "business within the business." We work with them to develop a shared services business that operates just like any other business within the corporation—with a business plan, a scorecard for performance, incentives for performance, and consequences for non-performance.
Whether you are beginning your shared services journey or are considering ways to improve existing shared services operations, we have the capability and experience to help in a number of areas:
- Strategy/marketing development
- Operations and organizational design
- Service center design and implementation
- Project planning and program management
- Operational audits
- Business case analysis
- Technology assessment
- Customer surveying
- Outsourcing analysis
- e-Strategy development
"ScottMadden people can dive in, get the work done, and deliver results in the time it would normally take us to introduce consultants to our team."
- Client EVP
