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Courtney Jackson

Partner and Corporate Functions Leader

Courtney Jackson

Courtney Jackson has 25 years of consulting experience, focusing the last 20 years in corporate services. Areas of expertise include HR and financial management; operating model strategy, design, implementation, and optimization; global business services; HCM technology evaluation and implementation; project and change management; operations improvement and process redesign; and organization design, restructuring, and governance. Her experience spans higher education, healthcare, aerospace and defense, entertainment, retail, real estate, and manufacturing. Prior to joining ScottMadden, she worked at PricewaterhouseCoopers, consulting on corporate dispute litigations within the United States, Switzerland, and Australia. Courtney received an M.B.A. at the University of North Carolina Kenan-Flagler Business School and a B.S. in commerce, with a minor in French, from the University of Virginia.

Authored Insights & Related News

From Resistance to Resilience: Mastering Change Management in Higher Education

Successfully managing change in higher education requires a nuanced approach…

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What’s Next for HR Shared Services?

For more than 10 years, ScottMadden and APQC have gathered…

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Combating Turnover Using People Analytics

While it may not seem immediately apparent, digging deeper into…

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Key Considerations for Implementing Live Chat in Your Service Center

While live chat is not new technology within service centers,…

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Managing Your Shared Services Operations during Disruption

The shared services delivery model is a common platform for…

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Higher Education Strategies and Tactics for Long-Term Success

Courtney Jackson and Betsy Curry share insights, tips, and recommendations…

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