Transforming HR Service Delivery in Professional Services
ScottMadden performed three work activity analyses to determine opportunities to improve efficiency during a period of company growth. Learn more about ScottMadden's business transformation solutions.
HR Function Efficiency
Achieved Ssustained only 1% growth in HR shared services to support a 20% increase in organizational development, demonstrating the impact of optimizing the HR service delivery model within professional services.
Time Saving
Reduced transactional activities in the HR function by 9%, freeing up resources to focus on high-value tasks that directly support the company’s HR objectives.
Clarity in Roles and Responsibilities
Leveraged data from work activity analyses to document roles and responsibilities, helping to uncover efficiency improvements in the HR service delivery model.
Challenge
A professional services company undergoing a major transformation sought to enhance its HR service delivery model by clarifying roles, improving processes, and achieving greater efficiency. In response, ScottMadden conducted three work activity assessments, enabling the organization to pinpoint inefficiencies, measure the success of implemented changes, and strategically identify future improvement opportunities. This structured approach helped the company develop a functional roadmap for achieving a responsive, cost-effective HR service delivery model aligned with its company goals.
Process
- Utilized ScottMadden’s proprietary survey tool to perform a detailed work activity assessment within the HR function, determining who was responsible for each task and the level of effort required (measured in FTEs).
- Provided in-depth analysis based on industry benchmarks and leading practices, supporting the HR service delivery approach.
- Collaborated closely with the client to implement targeted recommendations, including establishing a multifunctional service center to streamline the HR service delivery model.
- Re-assessed the HR function post-implementation to evaluate improvements based on previous recommendations and refine strategies, ensuring ongoing progress in HR service delivery.
Result
- Delivered a year-over-year analysis showcasing the HR function’s continued progress and strategic recommendations for a sustainable, long-term roadmap.
- Limited growth in the HR function and shared services teams to 1% over two years, even as the organization expanded by 20%.
- Achieved a 9% decrease in transactional HR activities, underscoring the impact of enhancing HR service delivery
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