A work activity assessment offers a clear, standardized approach to measuring work across functions and processes. By collecting data at the activity level, it provides valuable insights for optimizing service delivery, staffing, and overall performance.
Why Assess Work Activities?
A work activity assessment helps document work performed, understand staffing levels and costs, and identify areas for process improvements and automation. It also helps pinpoint employees involved in each activity and provides a baseline for measuring efficiency and cost improvements.
What is it and how does it work?
Three Benefits of Conducting a Work Activity Assessment
Level of Effort
Who is performing what work?
Labor Cost
What is the current level of spending?
Fragmentation
Where are there opportunities to streamline efforts?
GAIN A CLEAR PICTURE
You’ll have documentation of the work being performed, giving a clear picture of current staffing levels and labor costs across functions and processes and helping to identify administrative or transactional work that should be reduced through process improvements, increased automation, or better role alignment.
ASSESS AND REALIGN TASKS
You’ll be able to pinpoint exactly who is involved in each process or activity. This data also highlights which employees’ tasks should be transitioned or realigned when making changes.
BUILD A STRONG CASE FOR CHANGE
You’ll have a baseline, of quantitative data to build a strong business case for change and help to measure efficiency and cost improvements, demonstrating the impact of the proposed organizational changes.
To learn more about how the Work Activity Assessment can help support your goals, contact us.
Please check out this whitepaper to read more about the Work Activity Assessment.
