Are you considering transforming your service delivery model but are unsure about what capabilities and tools to include at launch? Have you been considering advancing your existing shared services center or contact center to the next level by implementing chat...
Leading through Turmoil Faced with macro challenges that threaten the traditional utility business model—stagnant demand, the emergence of distributed resources, decarbonization, unpredictable energy markets, increased regulatory pressures, and lingering impacts of...
Introduction While investors have pushed for companies to address environmental, social, and governance (ESG) issues for some time now, COVID-19 and recent protests against racial injustice have forced some businesses to reevaluate their strategies and commitments to...
