For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the shared services delivery model. Courtney Jackson and Karen Hilton, partners in ScottMadden’s...
Discover the essence of change management to navigate and thrive in the ever-evolving business landscape, ensuring seamless transitions. In business, change is constant. Organizations must continually adapt to survive in today’s competitive market. No matter...
Overview The advancements in artificial intelligence (AI), combined with the tremendous popularity of messaging apps, have increased the use of virtual agents (VAs) as conversational tools in back-office functions. VAs are an important component of the digital...
Until the COVID-19 pandemic, Brazil’s economy had been steadily gaining momentum since the downturn experienced in 2015 and 2016. While Gross Domestic Product growth can no longer be expected to materialize in 2020, this growth is delayed—not cancelled. Economists...
Introduction As clean energy standards and net-zero CO2 emission commitments accelerate across the United States, utilities and other stakeholders are focusing on the transmission challenges associated with achieving these aggressive goals. Indeed, a robust long-haul...
