Introduction Cloud computing’s myriad advantages, including reduced costs, more frequent updates, and greater flexibility/mobility, are part of the reason why Software as a Service (SaaS) solutions are experiencing rapid growth in many industries. However, for most...
Innovative Solutions Robotic Process Automation (RPA) is being used by many organizations as an innovative way to improve business performance and gain process efficiency. RPA is a technology solution that allows you to automate repetitive, rules-based processes...
April 2020 Edition of Public Utilities Fortnightly Magazine ScottMadden recently joined the Smart Electric Power Alliance (SEPA) in a fact-finding mission to the Aloha State—Hawaii—to uncover how the state hopes to achieve its ambitious goal of 100% renewable energy...
How HR Shared Services Can Help You Handle the Next Crisis The Impact of a Pandemic While the experts are learning more and more each day, no one can say with certainty when the COVID-19 pandemic will end. What is likely, however, is there will be lasting impact on...
Are you considering transforming your service delivery model but are unsure about what capabilities and tools to include at launch? Have you been considering advancing your existing shared services center or contact center to the next level by implementing chat...
