ScottMadden polled attendees at the Shared Services and Outsourcing Network’s (SSON) SSOW Live Conference 2020 on the topic of virtual work. We have heard many success stories from our clients and other practitioners about how their shared services organizations...
Energy efficiency programs, which have been a staple of utility services for many years, are receiving renewed focus. Specifically, energy efficiency (EE) not only provides savings to customers, but utilities increasingly see it as a necessary tool to achieve...
Have you ever wondered how the HR service center (HRSC) interacts with the Centers of Expertise (CoEs) in other companies? Shared services literature and consultants will advise that in a best practice HR service delivery model, the CoEs and the HRSC stay closely in...
Eighteen months after COVID-19 forced workforce disruptions to most utilities, leaders are facing new challenges that may last even longer. The assumption was that once vaccination rates climbed there would be a return to the office and a return to normal. The...
Applying Lessons Learned from Extended Power Uprates Effective capital program/project delivery is a critical competency for any electric utility to achieve high performance. However, project scope creep, schedule delays, and cost increases have become the rule rather...
