Are you considering transforming your service delivery model but are unsure about what capabilities and tools to include at launch? Have you been considering advancing your existing shared services center or contact center to the next level by implementing chat...
Leading through Turmoil Faced with macro challenges that threaten the traditional utility business model—stagnant demand, the emergence of distributed resources, decarbonization, unpredictable energy markets, increased regulatory pressures, and lingering impacts of...
As a leader of your transmission and distribution (T&D) organization within vertically integrated or “wires-only” utilities, you face sweeping change. Pressing challenges, such as decreasing load, increasing distributed energy resources, aging infrastructure,...
New Research Report on Transmission as the Solution for the Integration of Renewables and Resilience by ScottMadden for WIRES Overview This report, prepared by ScottMadden for WIRES, includes a comprehensive overview of the state of play of transmission in the United...
Introduction While investors have pushed for companies to address environmental, social, and governance (ESG) issues for some time now, COVID-19 and recent protests against racial injustice have forced some businesses to reevaluate their strategies and commitments to...
