The Customer Experience: Setting up the Problem In the past two decades, technology disruptions have dramatically shifted customer expectations in the marketplace. Thanks to interactions with best-in-class customer-centric products, services, and applications,...
Public utilities and regulators are implementing various forms of regulatory mechanisms that decouple revenues from commodity sales to remove a disincentive or create an incentive for utilities to invest in and encourage consumers to conserve electricity, natural gas...
In 2014, ScottMadden was quoted in GenerationHub’s article “Consultant: Utilities should avoid ‘victim mentality’ and lead on DG.” To access the full article, please see below or visit here. “Electric companies must avoid a “victim mentality” on...
This article is the first article of a three-part series focused on data protection for shared services. To access additional articles in the series, please see below. Part Two: Building the Foundation for Your Shared Services Data Protection Program Part Three: The...
Welcome to “Summertime…and Improving Productivity Is Easy: Eight Ways to Increase Employee Engagement,” a ScottMadden eight-part series. Based on a recent Gallup study,[1] we know that approximately 70% of employees are not engaged at work, resulting in lower job...
