Welcome to “Summertime…and Improving Productivity Is Easy: Eight Ways to Increase Employee Engagement,” a ScottMadden eight-part series. Based on a recent Gallup study,[1] we know that approximately 70% of employees are not engaged at work, resulting in lower job...
For more than 10 years, ScottMadden and APQC have gathered benchmarks and trends specific to HR Shared Services through a custom benchmarking study focused exclusively on the shared services delivery model. Courtney Jackson and Karen Hilton, partners in ScottMadden’s...
Discover the essence of change management to navigate and thrive in the ever-evolving business landscape, ensuring seamless transitions. In business, change is constant. Organizations must continually adapt to survive in today’s competitive market. No matter...
Overview The advancements in artificial intelligence (AI), combined with the tremendous popularity of messaging apps, have increased the use of virtual agents (VAs) as conversational tools in back-office functions. VAs are an important component of the digital...
