Insights

Customer strategy is central to effective customer engagement and foundational to ensuring successful outcomes across critical dimensions of customer programs, services, experience, and technology.

Implementing these workforce planning and development strategies in an integrated manner, with a focus on training, upskilling and role expansion, and technology and telehealth, providers can better…

Meet Holly Cox, and learn more about her early life, her time serving as a civil engineer in the U.S. Air Force, and her journey to ScottMadden…

In this three-part series, we look at how integrated system planning (ISP) helps utilities manage conflicts better than traditional planning processes used by the majority of utilities…

Use cases for AI programs in transmission and distribution are plentiful. Read our insights to get a look at where your organization could start.

Markets, technologies, stakeholder expectations, and other dimensions are changing faster than ever, and strategies that worked in the past won’t necessarily work in the future. Companies who…

For leaders in Global Business Services (GBS), success hinges on the ability to optimize models that drive long-term growth and adaptability. This interactive module allows professionals to…

Generative AI (Gen AI) is increasingly being used to enhance efficiency, reduce operational costs, and boost employee satisfaction. Learn how to get your Gen AI pilot off…

Our client leveraged the work activity assessment three times in their transformation journey to identify areas of inefficiency, determine effectiveness of changes that had been implemented, and…