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Designing and implementing a new service delivery model for procurement is no small feat. This form of procurement transformation requires sophisticated project management, substantive changes to policies…
Shared Services Organizations (SSOs) are adopting automation technologies as a part of their business strategy to improve efficiency, reduce operating costs, drive data-informed decisions, reduce risks, and…
Trey Robinson and John Francis explain their tiered approach to procurement transformation that highlights the shift from transactional to strategic procurement.
Beginning in the mid- to late-2000s, many procurement organizations evolved from a largely decentralized model to one that is more centralized and focused on strategic procurement activities.…
“Automation” has been defined as a myriad of things. RPA, virtual agents, artificial intelligence (AI), machine learning (ML), and process automation are now embedded into organizations. These…
Whether your HR service delivery requires slight improvements or some serious repair, ScottMadden can help. This white paper discusses the top five ways to repair, renovate, or…
Robotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
While live chat is not new technology within service centers, it might be new for your organization or your operation. Understanding your customer expectations and your resource…
SSOs have shown resilience in their ability to adapt quickly and find creative ways to serve their business during the COVID-19 crisis.
Wherever you are in the transformation journey, ScottMadden has the right solutions to help your SSO succeed in the long term.
As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…
The shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
Courtney Jackson and Betsy Curry share insights, tips, and recommendations on how to lean into the shared services journey.
What are the five keys to designing the future finance model? Dive into this report to see how centers of expertise, automation, skillset changes, global models, and…
This report shares the blueprint for improving service delivery using workload analysis.
Understand what Robotics Process Automation is, how it differs from Artificial Intelligence, and where it can make a difference in the workplace.
Shared services is a proven method for delivering support services. Before you make the transition to a shared services model, you’ll have to make the case to…
This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
ScottMadden was engaged to evaluate and implement shared services for a top multinational defense, security, and aerospace company. This case study reviews a finance shared services implementation…
SSO Accelerator is a program developed by ScottMadden to evaluate existing SSOs or those that are planning to launch shared services delivery models. Access this video and…
This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…
This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.
In this deep-dive Q&A, experts Brad DeMent and Trey Robinson share insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and…
VAs can deliver scale and flexibility to allow companies better interaction with their customers and ensure more accurate information flow. Learn key elements and practical use cases…
What is driving the evolution of the finance skillset? Access this new white paper to explore this question and learn four key skills that are crucial for…
This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…
In this white paper, we analyze the primary models of governance used to oversee RPA programs, explore how a center of expertise can support an RPA program,…
In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation…
This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.
The next wave of financial shared services emerges on the horizon. This report dives into financial planning and analysis service support.
This report shares the top findings from the 2017 Shared Services for Finance & Accounting event.
ScottMadden has developed a path to Robotic Process Automation success, allowing you to develop a customized strategy that will ensure a successful implementation for your organization. Dive…
Aligning Business Drivers Between Finance and Procurement Making an End-to-End Procure-to-Pay a Reality
ScottMadden was engaged by the international accounting and finance functions of a Fortune 20 telecommunications company to evaluate and design a global business services model. This case…
This case study reviews how ScottMadden developed an end-to-end procure-to-pay model that could accommodate the expected growth of an organization.
This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.
This article, the third in a series of three, will explore how intelligent automation technologies will shape global business services (GBS) and what GBS executives should be…
The Energy Industry Update (EIU) is a compendium of breaking news, emerging issues, and recent developments in the energy industry.
Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…
This series article summarizes the practices of top performers and trends regarding technology and analytics
This series article shares key trends and findings related to shared service center (SSC) locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider…
End-to-end processes like procure-to-pay (P2P) transcend business silos and functional boundaries. To coordinate the work of separate functions across the entire value chain, leading organizations centralize governance…
Procure-to-pay (P2P) is a value chain with many moving parts that span procurement as well as finance—which means that there are plenty of challenges that can occur…
Now is the time for HR leaders to reimagine the role of the HRBP.
How to Prepare an Acquisition for Scale and Boost Value in the Private Equity Industry Introduction As a private equity firm, you need to find value…