Revolutionizing HR: A Change Management Success Story
ScottMadden's strategic change management approach transformed HR operations for a leading food services company, ensuring seamless HRIS implementation and integration.
At A Glance
Data-Driven
Utilized survey data and feedback mechanisms to inform change efforts
Digital Dashboards
Developed digital dashboards to showcase change adoption metrics
Successful Go-Live
Achieved shared understanding of changes and a successful go-live
Challenge
ScottMadden assisted a food services company in introducing changes to their HR function’s ways of working, resulting from a global HRIS implementation (SAP SuccessFactors).
Process
- Established change agent network to increase buy-in and build momentum
- Held focus groups to understand perceived changes and receive audience feedback
- Facilitated dialogues to understand beliefs and mindsets about organizational change
- Created training to support change agents with navigating organizational change and creating safe cultural environments to experiment with new ways of working
- Conducted short pulse surveys to measure end users’ sentiments around change and ensure priority items were included in the execution of changes to be made
- Leveraged collected data and feedback to identify major wins and opportunities across decentralized operations to build understanding and create trust for impacted audience members
Result
The new HRIS implementation:
- Created shared understanding for the new ways of working across HR users, leading to a successful go-live
- Developed educational content shared across the HR function, promoting safe cultures when navigating change
- Developed dashboards to measure, analyze, and report on change adoption metrics to project leadership team
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