A Three-Pronged Strategy
Global Business Services (GBS) is evolving rapidly as the shared services model of choice as enterprises seek greater efficiency, enhanced value, and improved customer experiences. With the rapid pace of technological advancement, the rise of intelligent automation, and the need for flexible and scalable service delivery models, GBS leaders must prepare for a future that demands innovation and strategic foresight. While some GBS are in danger of stagnating and falling behind, this report outlines a three-pronged approach that ensures GBS not only remains competitive but thrives by 2030.
The report explores the following three-pronged approach and the key benefits of each:
- Extending GBS Services into the Front-Office: A New Era of Value Creation
- Reimagining the Enterprise Process with Digital Transformation: A Blueprint for GBS Success
- Driving Sustainability and Sustainability Management through GBS: Ensuring a Successful Future
GBS organizations have proven their relevance and success both in terms of value as well as, increasingly, in driving business performance for decades. As we look to the next five years, GBS have an opportunity to extend and expand how they continue to provide value, as well as how they guarantee the sustainability of modern enterprise.
Partners Adithya Mathai and Trey Robinson researched and authored this report in collaboration with the Shared Services and Outsourcing Network.
Access the full report below.
