HR and Payroll Shared Services Build and Launch
ScottMadden has worked with many organizations to manage the build and launch of HR and payroll shared services delivery models. Contact us to learn how we can help support your shared services program management efforts.
At A Glance
Reduced Costs
Reduced personnel costs and improved customer satisfaction
Streamlined Processes
Streamlined HR processes, roles, and responsibilities
Ensured Program Success
Ensured program success by directing all change management, communications, and training efforts
Challenge
ScottMadden conducted the build and launch of HR and payroll shared services for four diverse divisions of a large entertainment and broadcasting company. The company employed a wide range of employees, including many talent or celebrities. HR managed all contracts and interfaced with legal to execute or update new agreements.
Process
- Developed a new shared services delivery model for HR and built detailed work scope for each of the model’s organizations
- Created, tested, and implemented a governance model for the HR and payroll shared services organization, which included participants from finance, IT, and legal
- Documented and redesigned processes to fit the new model
- Built requirements for and designed a supporting technology suite and selected support technologies
- Installed, configured, and tested technology software, including case management, knowledgebase, and document management systems
- Designed the organization, selected staff, and managed staff transitions
- Created a change management plan and deployed initiatives for customers across the four businesses as well as internal HR and payroll staff
- Developed and delivered training for all functions in HR and payroll
- Conducted business simulation training before go-live
- Conducted communications campaign leading up to and following go-live
Result
- Reduced personnel costs and improved customer satisfaction through shared services for payroll and HR.
- Provided a convenient, one-stop shop for employees through the employee service center and streamlined HR and payroll administration
- Removed administrative tasks from field HR and retrained HR generalists as consultants within the business units
- Clarified HR roles and responsibilities and coordinated consistent, accurate answers to HR questions
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Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.