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Security Awareness Program Design and Implementation

Utility Peer Group Discovery

  • Polled and interviewed utility peer groups to assess information security awareness and habits of utilities in similar industry niches.

Established Standards

  • Evaluated existing processes and developed recommendations based on business requirements and industry best practices.

Staff Education

  • Conducted workshops and developed awareness training program requirements to communicate workplace standards.

Challenge

A large U.S. energy company struggled with ensuring their employee population knew their security risks. The security organization needed a way to reach out to all employees meaningfully to break through the noise and establish a culture of security awareness.

Process

  • Interviewed key stakeholders to understand their current efforts around security awareness.
  • Polled and interviewed the peer group of utilities to provide insight into best practices for security awareness.
  • Evaluated client’s current security awareness program against an established best practice.
  • Developed awareness training program requirements and workshopped them to understand priorities.
  • Conducted workshops with key stakeholders to develop and prioritize solutions and implementation plans.
  • Evaluated vendors against requirements and best practices to determine the best fit.
  • Established programmatic themes and a multichannel approach to security awareness to facilitate a culture of security.

Result

  • An enhanced security culture within the organization.
  • Creation of a new security awareness program with multichannel marketing throughout the enterprise.
  • A security awareness program development roadmap addressing identified gaps and improving information security awareness.

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