For the PDF version of this infographic, click here!
Top Shared Services Priorities
Article
Contributing Author
Let’s Work Together
We don’t solve problems with canned methodologies. We help you solve the right problem in the right way. Our experience ensures that the solution works for you.
Related Insights
Shared Services in a Virtual World – What’s Working and What Are the Challenges?
Article
SSOs have shown resilience in their ability to adapt quickly and find creative ways to serve their business during the COVID-19 crisis.
How Can Supply Chains Prepare for the “Next Normal”?
White Paper
The changes and lessons outlined in this article will continue to have an impact as supply chains get back to work in the “next normal.”
Reimagining the Finance Service Delivery Model
Article
In this deep-dive Q&A, experts Brad DeMent and Trey Robinson share insights, tips, and recommendations on how to lean into the finance delivery model during COVID-19 and…
Transitioning Your Business from Recovery to Growth
Article
As companies review their business planning to align with pandemic response, they should do so while integrating potential for Brazil’s future growth. Companies can both manage risk…
2019 Corporate Responsibility Report
Report
This is our first Corporate Responsibility Report, which is an important step for ScottMadden as we seek to lead on Environmental, Social, and Governance issues.
Managing Your Shared Services Operations during Disruption
Article
The shared services delivery model is a common platform for expansion, which is a current trend but is also extremely beneficial given the quickly changing demands of…
Higher Education Strategies and Tactics for Long-Term Success
Article
Courtney Jackson and Betsy Curry share insights, tips, and recommendations on how to lean into the shared services journey.
Five Keys to Designing the Future Finance Model
Article
What are the five keys to designing the future finance model? Dive into this report to see how centers of expertise, automation, skillset changes, global models, and…
Work Activity Assessment: The Blueprint for Improving Service Delivery
White Paper
This report shares the blueprint for improving service delivery using workload analysis.
Robotic Process Automation: Innovative Transformation Tool for Shared Services
White Paper
Understand what Robotics Process Automation is, how it differs from Artificial Intelligence, and where it can make a difference in the workplace.
Building the Business Case for Shared Services
White Paper
Shared services is a proven method for delivering support services. Before you make the transition to a shared services model, you’ll have to make the case to…
Transforming Services in Higher Education
Case Study
This case study explores how ScottMadden assisted a public research university in transforming their shared services to manage their administrative costs and improve their customer service levels.
Finance Shared Services Implementation: The Roadmap to Reducing Costs and Improving Customer Service
Case Study
ScottMadden was engaged to evaluate and implement shared services for a top multinational defense, security, and aerospace company. This case study reviews a finance shared services implementation…
ScottMadden’s SSO Accelerator – Taking SSO to the Next Level
Video
SSO Accelerator is a program developed by ScottMadden to evaluate existing SSOs or those that are planning to launch shared services delivery models. Access this video and…
Finance Shared Services Uncovered: Trends in Delivery Models, Scope of Services, Staffing, Performance and Technologies
Article
This article series provides an in-depth analysis of the latest Finance Shared Services Benchmarking Study and shares key highlights related to the delivery model, scope of services, staffing,…
Five Keys to a Successful Shared Services Transformation
White Paper
The implementation of a new shared services delivery model is challenging, but if well planned and executed, produces value for the organization. This report highlights the five…
Designing a Leading Practices Service Delivery Model with Shared Services
White Paper
While it might appear difficult to be more business oriented, globally integrated, and service savvy while reducing operating costs, many organizations have found it can be done.…
Innovating to Improve and Mature Your Shared Services Organization
White Paper
Has your shared services organization continued to advance in terms of customer service and services offered? If not, it may be time to consider an upgrade. This…
10 Characteristics of Top Performing HR Service Organizations
Article
It’s time your business started focusing on, well, its business! Find out how tiered services are driving operational excellence in HR in this new report.
Leveraging RPA to Enhance the Employee Experience
Article
Robotic Process Automation is being used by many organizations as an innovative way to improve business performance and gain process efficiency. View this article to explore how…
Considering a Phased Approach to Implementing Shared Services?
White Paper
If you have decided to move to a shared services delivery model, you should consider a phased approach based on the complexity of your services and employee…
VCU Health System Transforms HR Services and Support
Case Study
Healthcare organizations are faced with numerous HR-related challenges and ScottMadden is here to help. This case study explores how VCU Health System achieved improved results with a…
Shared Services Data Protection
Video
ScottMadden can help you understand and resolve your shared services security issues by improving how you manage and govern cybersecurity. This video highlights the key strategies to…
Navigating Shared Services with ScottMadden
Video
If you are about to lead your company into the world of shared services, or if you have already embarked on that journey, you’ve probably already discovered…
HR Shared Services Outsourcing – What the Top Performers Are Doing
Report
Outsourcing select processes in HR has continues to be a tool by many shared services organizations. The HR outsourcing market has maintained an upward growth trajectory, allowing…
Plan a Sustainable, Enterprise-wide RPA Model
White Paper
In this white paper, we explore how to design a digital strategy to achieve a sustainable operating model for robotic process automation (RPA) and other process automation…
Global Business Services: The Evolving Standard for Global Service Delivery
White Paper
This article, the first in a series of three, shares the typical global business services (GBS) operating structures and the common implementation pitfalls.
Getting More Value from Your Shared Services Organization
Article
This article discusses strategies for expanding services and value, common challenges that shared services leaders encounter, and steps to successfully execute value expansion within your shared services…
The Next Wave for Financial Shared Services – Financial Planning and Analysis Service Support
White Paper
The next wave of financial shared services emerges on the horizon. This report dives into financial planning and analysis service support.
Unlocking the Value of Voice of the Customer Surveys for Shared Services Organizations
White Paper
In this article, you will gain insights on trends and lessons learned from more than 20 years of ScottMadden conducting voice of the customer surveys for our…
Aligning Business Drivers Between Finance and Procurement
Video
Aligning Business Drivers Between Finance and Procurement Making an End-to-End Procure-to-Pay a Reality
Relationship between Centers of Expertise and the HR Service Center
Article
Relationship between Centers of Expertise and the HR Service Center The Relationship between CoEs and the HRSC
An Innovative Model for Delivering Shared Services in Higher Education
Case Study
This case study reviews how ScottMadden helped a large Canadian research university design and implement an innovative, horizontally and vertically integrated shared services model across human resources,…
Standardizing Procure-to-Pay Processes Today Means Savings Tomorrow
Case Study
This case study reviews how ScottMadden developed an end-to-end procure-to-pay model that could accommodate the expected growth of an organization.
Data Loss Risk Awareness
Article
This article is the first in a three-part series focused on data protection for shared services.
Building the Foundation for Your Shared Services Data Protection Program
Article
This is the second article of a three-part series on data protection for shared services.
The Core Elements of Your Shared Services Data Protection Program
Article
This is the third article of a three-part series on data protection for shared services.
How Intelligent Automation Will Impact Today’s Global Business Services Model
White Paper
This article, the third in a series of three, will explore how intelligent automation technologies will shape global business services (GBS) and what GBS executives should be…
Intelligent Automation on the Horizon
White Paper
This article, the second in a series of three, explores the inevitable rise of intelligent automation and its impact on service delivery.
Procure-to-Pay Optimization: Taking It to the Next Level
White Paper
This e-book explores how to take the P2P process, one of the end-to-end solutions often implemented first, to the next level.
Chairman’s Takeaways: Finance & Accounting Shared Services Conference Recap
Report
This report shares the top findings from the 2017 Shared Services for Finance & Accounting event.
Work Activity Assessment: Gain Insight into Your Current Operations and Cost of Services
Video
ScottMadden’s Work Activity Assessment is a multifunctional, multilingual, web-based approach that can provide insight for any organizational or process changes.
Managing Information Security Risks in a Shared Services Organization
Case Study
ScottMadden partnered with a multifunction shared service organization (SSO) in the entertainment industry to assess its security practices. This case study reviews managing information security risks in…
Finance Shared Services: Leaders Do a Lot of Things Right
Article
This series article highlights key takeaways from the latest Finance Shared Services Benchmarking Study, including the attributes of top-performing SSCs and historical trends over the last four…
Finance Shared Services: Geographic Model, Governance, and Scope
Article
Drawing from the results of the survey, this article highlights the study’s key findings regarding governance, structure, and scope for finance Shared Services Centers (SSCs), including, how…
Finance Shared Services: Technology and Analytics
Article
This series article summarizes the practices of top performers and trends regarding technology and analytics
Finance Shared Services: Global Trends In Finance Shared Service Locations
Article
This series article shares key trends and findings related to shared service center (SSC) locational strategy, including growth trends, regional SSC coverage, and key criteria that organizations should consider…
Finance Shared Services Benchmark Highlights
Report
This study is focused on the shared services delivery model and covers topics including delivery model, staffing and performance, technology, and scope of services.