Overview The advancements in artificial intelligence (AI), combined with the tremendous popularity of messaging apps, have increased the use of virtual agents (VAs) as conversational tools in back-office functions. VAs are an important component of the digital...
Understanding the voice of your shared services customers is vital to your organization moving up the value chain. More importantly, results from a recent HR shared services organization (SSO) survey conducted by APQC and ScottMadden, show that understanding links...
Until the COVID-19 pandemic, Brazil’s economy had been steadily gaining momentum since the downturn experienced in 2015 and 2016. While Gross Domestic Product growth can no longer be expected to materialize in 2020, this growth is delayed—not cancelled. Economists...
Electric transmission is a critical part of the energy industry, posing many challenges to meeting the clean energy goals of states, cities, utilities, and private corporations. The new high-voltage transmission will be critical to integrating large-scale renewable...
