Lessons Learned from Hawaii: Bold Visions Require New Paradigms
April 2020 Edition of Public Utilities Fortnightly Magazine ScottMadden recently joined the Smart Electric Power Alliance (SEPA) in a fact-finding mission to the Aloha State—Hawaii—to uncover how the state hopes to achieve its ambitious goal of 100% renewable energy...
Managing Your Shared Services Operations during Disruption
How HR Shared Services Can Help You Handle the Next Crisis The Impact of a Pandemic While the experts are learning more and more each day, no one can say with certainty when the COVID-19 pandemic will end. What is likely, however, is there will be lasting impact on...
Key Considerations for Implementing Live Chat in Your Service Center
Are you considering transforming your service delivery model but are unsure about what capabilities and tools to include at launch? Have you been considering advancing your existing shared services center or contact center to the next level by implementing chat...