Key Considerations for Implementing Live Chat in Your Service Center
Are you considering transforming your service delivery model but are unsure about what capabilities and tools to include at launch? Have you been considering advancing your existing shared services center or contact center to the next level by implementing chat...
Manage through Industry Disruption with a Proven Utility Business Planning Approach
Leading through Turmoil Faced with macro challenges that threaten the traditional utility business model—stagnant demand, the emergence of distributed resources, decarbonization, unpredictable energy markets, increased regulatory pressures, and lingering impacts of...
Materiality Assessment for Electric Co-Op
