Taking a fresh look at what you do, and how you do it, is a wise move for any organization. Given the slow growth, shrinking margins, technology changes, and tighter competition many industries are seeing today, reviewing and improving your core business is more important than ever before.
Process improvement objectives can vary but often include the following:
- Increasing efficiency and improving process effectiveness
- Increasing automation
- Reducing the level of effort
- Reducing cycle times and handoffs
- Reducing costs
ScottMadden has extensive experience in the area of process design and improvement—with knowledge of a variety of process methodologies that we have applied across many industries. We pair that experience with our deep functional expertise to help you identify improvements that will work for your organization. We also train, coach, and consult on continuous improvement and process improvement. Our experts can help you develop plans for improving processes, implementing methodologies, such as LEAN, and bolstering your continuous improvement efforts.
Our approach features these characteristics:
- Customer-focused: We clearly define what “value” is from the customer’s perspective.
- Collaborative: We work side-by-side with client teams to develop and implement designed processes. We find that training is best delivered in real-time by doing real work.
- Change management aligned: Effective change management starts with client team involvement and “sweat equity.” Employees won’t implement what they haven’t been involved in developing.
- Value-focused: We take an end-to-end view of value streams and examine all processes involved in delivering a service or product.
- Waste Consoius: We focus on building streamlined processes that efficiently “flow.” We identify and work to eliminate waste in all its various forms.
