User Experience (UX) Consulting Services
At ScottMadden, we understand that user experience (UX) is not just about interfaces and interactions; it’s about fostering positive connections between organizations and their users. By prioritizing UX, organizations can unlock a plethora of benefits for both internal and external users. Internal user benefits include enhancing service, creating efficiencies/reducing costs, supporting scalability, and increasing employee satisfaction. Organizations can yield benefits for external users that include improving customer attraction and retention, enhancing corporate reputation, and reducing customer support costs.
Our Three-Phase Approach
- Discovery: Gather quantitative and qualitative data through stakeholder engagement, including working sessions, interviews, and surveys, to understand the current state and identify opportunities.
- Solutioning: Conduct workshops with your team and leverage findings from the Discovery phase to inform user personas to design an optimal future state and manage change.
- Implementation Planning: Develop an implementation plan and business case to incorporate UX solutions into your organization. We can support your implementation whether it’s a standalone effort or within a broader initiative.
Key Attributes of ScottMadden’s UX Offering
- Simple Output: Our UX deliverables are designed to be easily understood and communicated, with visually appealing professional templates to facilitate stakeholder buy-in.
- Flexible Methodology: We offer tailored approaches and diverse outputs to achieve desired outcomes across various use cases.
- Multiple Benefits: Our UX services identify pain points, inform purposeful design decisions, support change management strategies, and provide a comprehensive understanding of user needs and behaviors.
Contact us to learn more about how we can help you improve user experience to provide significant benefits to your organization.